Privacy Policy — cw44

1. Data We Collect

cw44 collects personal data only to the extent necessary to operate a safe, compliant, and enjoyable gaming platform for players in Bangladesh. We do not collect data speculatively or beyond what is required for the purposes described in this Privacy Policy. The categories of data we collect are set out below.

1.1 Registration Data

When you create a cw44 account, we collect your full legal name, date of birth, residential address, email address, and mobile phone number. This information is required to establish your identity, verify your age (18+ requirement), and set up your account for play and transactions.

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer obligations, we may collect copies of government-issued identity documents such as your National ID Card (NID), passport, or birth certificate, as well as proof-of-address documents such as utility bills or bank statements. KYC documents are processed securely and retained only for as long as required by our compliance obligations.

1.3 Financial Data

We collect transaction records associated with deposits and withdrawals processed via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. This includes transaction amounts (in Bangladeshi Taka), timestamps, payment method identifiers, and transaction reference numbers. cw44 does not store full card numbers or mobile banking PINs — these are handled exclusively by our PCI-DSS compliant payment processors.

1.4 Activity and Usage Data

We automatically collect data about how you interact with the cw44 platform. This includes:

• Login timestamps and session durations
• Games played, bet amounts, game outcomes, and betting history
• Bonus claims, wagering activity, and promotion participation
• Deposit and withdrawal requests and their statuses
• Pages visited within the cw44 platform and navigation patterns
• Device type, operating system, browser version, and screen resolution
• IP address and approximate geolocation (city/region level)

1.5 Communications Data

When you contact our support team — whether via live chat, email, or WhatsApp — we retain records of those communications including the content of messages, the timestamp, and the channel used. This data is used to resolve disputes, improve support quality, and maintain a record of player interactions.

1.6 Voluntary Information

From time to time you may provide additional information voluntarily, such as survey responses, feedback submissions, or details shared when participating in promotions or tournaments. We collect and process this information on the basis of your explicit consent at the point of submission.

2. How We Use Your Data

cw44 uses the personal data we collect for the specific purposes described below. We do not use your data for any purpose that is incompatible with the original reason for collection without first obtaining your explicit consent.

2.1 Account Management and Service Delivery

We use your registration and identity data to create and manage your cw44 account, verify your eligibility to play (including confirming you are aged 18 or above), process deposits and withdrawals in Bangladeshi Taka, and deliver the games and services you access on the platform. This processing is necessary for the performance of the contract between you and cw44.

2.2 Responsible Gaming Monitoring

cw44 is committed to responsible gaming. We use your activity data — including session frequency, deposit patterns, bet sizes, and self-exclusion requests — to monitor for indicators of problem gambling and to enforce limits you set within your account. Where our monitoring identifies a player who may be experiencing gambling-related harm, we may proactively reach out to offer support tools. Full details are available on our Responsible Gaming page.

2.3 Fraud Prevention and Security

We process financial transaction data, IP addresses, and device fingerprints to detect and prevent fraudulent activity, money laundering, multi-accounting, and bonus abuse. This processing serves both cw44's legitimate interests and our obligations to operate a fair and secure platform for all players. Accounts flagged by our fraud detection systems may be temporarily suspended pending manual review.

2.4 Legal and Regulatory Compliance

cw44 processes your KYC documents and transaction history to comply with applicable anti-money laundering obligations, age verification requirements, and any lawful requests from competent authorities in Bangladesh or other relevant jurisdictions. We retain this data for the periods mandated by law, even after your account is closed.

2.5 Marketing Communications

With your prior consent, cw44 may use your email address and phone number to send you information about promotions, bonuses, new game launches, and seasonal offers (such as Eid specials, BPL cricket season promotions, and Pohela Boishakh offers). You may withdraw your marketing consent at any time by contacting [email protected] or by updating your account notification preferences. Withdrawal of marketing consent does not affect the lawfulness of any processing carried out before withdrawal.

2.6 Platform Improvement

Aggregated, anonymised usage data is used by the cw44 team to analyse player behaviour trends, improve navigation and user interface design, optimise game loading performance, and develop new features. This analysis is conducted on data that cannot be traced back to any individual player.

2.7 Customer Support

Communications data from support interactions is used to resolve your queries, investigate complaints, and improve the quality of our support team's responses. Support logs may be referenced in the event of a dispute between a player and cw44.

3. Cookies and Tracking

cw44 uses cookies and similar tracking technologies (such as local storage tokens and session identifiers) to operate the platform, remember your preferences, and analyse how the site is used. This section explains the categories of cookies used and how you can manage your cookie preferences.

3.1 Strictly Necessary Cookies

These cookies are essential for the cw44 platform to function. They manage your login session, store your language and currency preferences, and maintain the security state of your account during an active session. These cookies cannot be disabled without breaking core platform functionality. They do not track your activity across other websites.

3.2 Performance and Analytics Cookies

We use server-side analytics tools to collect aggregated data about page load times, error rates, and game session performance. This data is used solely to maintain and improve the technical quality of the cw44 platform. Analytics data is anonymised before storage and is not linked to your individual account profile.

3.3 Functional Cookies

Functional cookies remember choices you make on the platform — such as your preferred deposit method (bKash, Nagad, etc.) or your last-used game lobby filter. These cookies enhance convenience and are stored only for the duration of your session or a short period thereafter.

3.4 Managing Cookies

Most web browsers allow you to manage cookies through the browser settings. You can choose to block cookies or to receive a notification each time a cookie is set. Please note that blocking strictly necessary cookies will prevent you from logging into your cw44 account. Guidance on managing cookies is available through your browser's help documentation.

4. Data Sharing and Disclosure

cw44 does not sell your personal data to any third party under any circumstances. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

4.1 Payment Processors

To process deposits and withdrawals, cw44 shares the minimum necessary transaction data with our payment processing partners who handle bKash, Nagad, Rocket, Upay, Visa, and Mastercard transactions. These processors operate under strict data processing agreements and are prohibited from using your data for any purpose beyond processing the specific transaction.

4.2 Game Providers

To facilitate gameplay, cw44 shares a session token and your account identifier (never your full personal profile) with game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Game providers use this data solely to manage your game session and return results to the cw44 platform. They do not receive your name, address, or payment details.

4.3 Legal Obligations

cw44 may disclose your personal data to law enforcement agencies, regulatory bodies, or courts in Bangladesh or other jurisdictions where we are legally required to do so — for example, in response to a valid court order, anti-money laundering investigation, or regulatory audit. We will notify you of any such disclosure where we are legally permitted to do so.

4.4 Fraud Prevention Networks

cw44 participates in industry-standard fraud prevention networks. Where your account is associated with confirmed fraudulent activity, we may share limited identifying information with other gaming operators or fraud prevention services for the purpose of preventing further fraud. This processing is based on our legitimate interests in maintaining a secure platform.

4.5 Business Transfers

In the event that cw44 undergoes a merger, acquisition, or sale of all or part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified in advance of any such transfer and of any changes to this Privacy Policy that may result from the transaction.

5. Data Retention

cw44 retains your personal data for only as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The table below summarises our standard retention periods by data category.

When data reaches the end of its retention period, it is securely deleted or anonymised in accordance with our internal data disposal procedures. Anonymised aggregate data (which cannot be linked to any individual) may be retained indefinitely for statistical and research purposes.

6. Data Security

cw44 applies industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes the following safeguards.

6.1 Encryption

All data transmitted between your browser or mobile device and the cw44 platform is encrypted using 256-bit TLS (Transport Layer Security). Data stored on cw44 servers — including personally identifiable account information and financial records — is encrypted at rest using AES-256 encryption. Your bKash, Nagad, and card payment data is never stored on cw44's own servers.

6.2 Access Controls

Access to personal data within cw44's internal systems is restricted on a strict need-to-know basis. Only authorised personnel with a specific operational reason are permitted to access player data. All internal data access is logged and subject to regular audit. Staff with access to sensitive player data are required to complete data protection training annually.

6.3 Account Security

cw44 stores all account passwords in a salted, hashed format using a modern cryptographic algorithm. We never store passwords in plain text. If cw44 detects a suspicious login attempt on your account — such as a login from an unrecognised device or location — we may temporarily lock your account and prompt you to verify your identity before access is restored.

6.4 Incident Response

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, cw44 will notify affected players without undue delay, and in any case within 72 hours of becoming aware of the breach where feasible. The notification will include a description of the nature of the breach, the data affected, and the steps cw44 has taken or intends to take to address the breach.

7. Your Privacy Rights

As a cw44 player, you hold a set of rights over your personal data. cw44 is committed to honouring these rights promptly and without unnecessary barriers. To exercise any of the rights listed below, please contact us at [email protected] with the subject line "Privacy Rights Request". We will respond within 30 days of receiving your request.

7.1 Right of Access

You have the right to request a copy of all personal data that cw44 holds about you. We will provide this in a structured, commonly used, machine-readable format. The first copy is provided free of charge; subsequent requests within a 12-month period may incur a reasonable administrative fee.

7.2 Right to Rectification

If any personal data cw44 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For most registration data, you can update your details directly through your cw44 account settings. For KYC-verified data such as your legal name or date of birth, please contact our support team with documentary evidence of the correct information.

7.3 Right to Erasure

You have the right to request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and there is no other legal basis for processing. Please note that cw44 is required by law to retain certain data (particularly KYC and financial transaction records) for defined periods even after account closure, and erasure requests cannot override these legal retention obligations.

7.4 Right to Restrict Processing

In certain circumstances — such as while a dispute about the accuracy of your data is being resolved — you have the right to request that cw44 restrict the processing of your personal data. During a restriction, cw44 may still store your data but will not actively process it beyond what is necessary to maintain the restriction itself.

7.5 Right to Data Portability

Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to transmit that data to another data controller. This right applies to data you have actively provided to cw44, such as your registration details and transaction history.

7.6 Right to Object to Marketing

You have an unconditional right to object to the processing of your personal data for direct marketing purposes. To opt out of all cw44 marketing communications, contact [email protected] or update your notification preferences within your account dashboard. We will action all marketing opt-out requests within 5 business days.

7.7 Right to Withdraw Consent

Where cw44 processes your data on the basis of your consent, you have the right to withdraw that consent at any time without detriment. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. Following a withdrawal of consent, cw44 will cease the relevant processing unless an alternative legal basis exists.

8. Policy Updates and Contact

8.1 Changes to This Policy

cw44 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or operational procedures. When material changes are made, we will notify registered players via the email address associated with their account, and will post a prominent notice on the cw44 platform for a period of at least 14 days before the updated policy takes effect. The "Last updated" date at the top of this page reflects the most recent revision.

8.2 Governing Language

This Privacy Policy is written in English. In the event of any inconsistency between an English version and any translated version, the English version shall prevail in all respects.

8.3 How to Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the way cw44 handles your personal data, please contact our data protection team using the details below. We aim to respond to all privacy-related enquiries within four hours during Bangladesh Standard Time (UTC+6) business hours.

• Email: [email protected] (subject: Privacy Policy Enquiry)
• Live Chat: Available 24/7 through the cw44 platform
• WhatsApp: +880 1700 000000
• Response time: Under 4 hours (Bangladesh Standard Time, UTC+6)